Privacy Policy

Introduction

Welcome to MattressCoach.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are committed to protecting your privacy and respecting your rights. By using our site, you acknowledge and agree to the practices described in this policy. If you have any questions or concerns about your privacy, you can contact us using the information provided in the “User Rights & Contact Information” section.

Data Collection

We collect several categories of information to operate effectively and provide you with the best possible experience. This includes:

• Personal information you provide directly, such as your name, email address, mailing address, phone number, and payment details when you place an order or create an account.
• Account and profile information, including your preferences, favorites, and any reviews or feedback you submit.
• Technical data and device information, such as IP address, browser type, operating system, referring URLs, and device identifiers, collected through cookies and similar technologies.
• Browsing and usage data, including pages visited, products viewed, search terms, time spent on site, and interactions with emails or notifications.
• Transactional data, such as order history, shipping status, and billing information necessary to fulfill purchases and returns.

We may collect information directly from you, automatically through your browsing activity, or from trusted third parties (for example, payment processors, analytics providers, and social media platforms, where you authorize them to share information).

Usage of Information

We use the information we collect to:

• Process and fulfill orders, manage accounts, and provide customer support.
• Improve our products, services, and website performance, including personalizing your experience and recommendations.
• Communicate with you about your orders, promotions, updates, and important notices.
• Analyze how visitors use our site to better understand trends and enhance user experience.
• Protect against fraud, ensure security, and comply with legal obligations.

We may aggregate or de-identify data for analytics, research, and product development purposes. When required by law or with your consent, we may share information with third parties as described in this policy.

Data Protection & Security

MattressCoach.com implements reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption of sensitive data in transit (e.g., TLS) and at rest where applicable.
• Secure authentication methods and access controls limiting data access to authorized personnel only.
• Regular security assessments, monitoring, and vulnerability management.
• Data minimization, retention limits, and procedures for data deletion in accordance with applicable laws.
• Vendor risk management to ensure third parties handling your data maintain appropriate security standards.

While we strive to protect your information, no security system is perfectly secure. We will notify you as required by law if a data breach occurs that may affect your information.

User Rights & Contact Information

You have certain rights regarding your personal data, including:

• Accessing, correcting, or updating your personal information.
• Requesting deletion of your account or personal data, subject to applicable legal obligations and legitimate business needs.
• Objecting to or restricting the processing of your data and requesting data portability where applicable.
• Opting out of promotional communications and managing cookie preferences.

To exercise these rights or if you have privacy-related questions or concerns, please contact MattressCoach.com at:

Email: privacy@mattresscoach.com

Mailing address: MattressCoach Privacy Office, 123 Comfort Way, Suite 400, Sleep City, SP 45678

For requests to delete data or to withdraw consent, please include your account details and a description of your request to help us respond promptly.